FAQ

1.How long does shipping take?
For information concerning our shipping times, please visit our Shipping and Handling page.

2. How can I track my order?
For information on order tracking, please visit our Shipping and Handling page.

3. Is it safe to shop on your website?
Yes, shopping with us is completely safe. We use secure payment methods and advanced encryption to protect your personal and payment information.

4. Do you accept returns or exchanges?
We accept returns or refund and exchanges within 3 days of receiving your item. The product must be unused and in its original packaging. 

5. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support  within 3 days of delivery. We will assist you in resolving the issue and offer a replacement or refund.

6. Can I cancel or modify my order after placing it?
Orders are processed quickly, and once they are sent to our supplier, cancellations or modifications may not be possible. If you need to cancel or modify an order, please contact us immediately, and we will do our best to assist you.

11. Are the gemstones and materials in your jewelry authentic?
Yes, we source authentic gemstones and high-quality materials for our jewelry. Our products are carefully selected to ensure they meet our quality standards.